We offer a 30-day return window from the date of delivery. If Cilexa isn't right for you, contact our support team and we'll walk you through the process. Devices must be in original condition with all accessories included.

We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes — if your order hasn't shipped yet. Contact us as soon as possible and we'll do our best to accommodate changes. Once an order has shipped, we're unable to modify it, but our return policy still applies.

Yes, free shipping is available on qualifying orders. Any current offers will be shown at checkout.

Yes. Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress.

This varies by individual, but most customers notice a difference in how their skin looks and feels within 2-4 weeks of consistent use. Skin maintenance is a routine, not a one-time fix.